During this panel session, attendees will hear from a global consultant, design thinking leader, and a carrier on the best practices in designing the right ecosystem for their target market. We know how difficult it is to overcome the legacy technology challenges to create an ecosystem, but once you have overcome that challenge (or have a plan to skirt around the issue), how do you develop the perfect ecosystem? How do you ensure that you keep the customer at the center of the ecosystem to ensure you aren’t creating poor customer experiences? And how do you create an ecosystem that remains relevant and flexible so that you don’t fall behind the ever-changing insurtech opportunities?
EIS, EY and Cake & Arrow – Make Your Customer the Star of Your Ecosystem: Best Practices and Lessons Learned from Those That Matter
by Raghav | Sep 1, 2021